Terms & Conditions

Prices

All our current products and prices are clearly advertised in our on-line shop.

We reserve the right to change or amend our prices without notice.

VAT

All prices including delivery prices are shown including VAT at the current VAT rate. A VAT invoice is sent with every order.


Stock

We make every effort to make sure that we carry stock of all the items offered for sale. However we do occasionally get caught out. If we cannot supply an item ordered or there is going to be a significant delay, we will contact you to offer an alternative or refund of the order.

Returns Policy

Our 14-day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, less the postage/delivery charge. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 14 days unless they are faulty.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £30.00 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Cancellation Policy

An order placed through our on-line shop can be cancelled if adequate notice is given before we dispatch the order. Once an order has been dispatched it cannot be cancelled but the goods can be returned in accordance with our return policy.


Customer Service Contact Information

For any queries relating to sales, returns, technical please email or see the contact information on the website.

Item Descriptions

Whilst every effort is made to describe items accurately and in good faith, we cannot be held responsible for any errors within the descriptions.